Peace of mind, in writing
BathPeak warranty & guarantee
Every BathPeak remodel is backed by a written 1-year workmanship warranty plus the full manufacturer warranties on the fixtures, materials and products we install. If something is not right, we make it right.
What our warranty covers
Coverage is split into two categories: our 1-year workmanship warranty protects the quality of the installation, and manufacturer warranties protect the products themselves. We pass every manufacturer document to you at project closeout.
Workmanship warranty
1-year written workmanship warranty
Covered
- Tile, grout and shower waterproofing installation
- Plumbing connections, valves and drain assemblies
- Shower door, glass and hardware installation
- Grab bars, vanities, mirrors and finish carpentry
- Caulking, sealants and final trim details
Not covered
- Damage from misuse, abuse or neglect
- Unauthorized modifications by another contractor
- Normal wear, staining or discoloration from harsh cleaners
- Water damage originating outside the remodeled area
Manufacturer product warranties
Passed through at project closeout
Covered
- Defects in acrylic shower bases and surrounds
- Cartridge valve leaks and finish defects
- Toilet, vanity and fixture mechanical failures
- Glass and hardware defects per manufacturer terms
Not covered
- Improper use or cleaning with abrasive chemicals
- Damage from hard water scale or neglect
- Cosmetic issues outside manufacturer defect windows
- Parts discontinued or replaced by the manufacturer
How to file a warranty claim
We keep the process simple. Most concerns can be triaged with a phone call and a few photos.
- 1
Contact us
Call (336) 300-2524 or email Contact@BathPeak.com. Describe the concern and attach photos so we can triage it quickly.
- 2
We review your concern
We review the details and arrange a visit if needed to determine whether the issue is covered under the workmanship or manufacturer warranty.
- 3
We make it right
If the issue is covered, we repair or replace the defective item promptly at no cost to you. If it is a manufacturer claim, we help coordinate the replacement.
Warranty questions
How long is BathPeak's workmanship warranty?▼
Every BathPeak remodel includes a 1-year written workmanship warranty on installation labor. If a workmanship issue appears within that year, we assess and repair it at no charge.
What does the workmanship warranty cover?▼
The 1-year workmanship warranty covers defects in our installation labor, including tile setting, plumbing connections, shower door installation, grab bar mounting, vanity installation and related finish work. Manufacturer warranties on fixtures, valves, acrylic bases and glass are separate and passed to you at closeout.
What is not covered by the warranty?▼
Warranty coverage does not include damage from misuse, neglect or unauthorized modifications; normal wear and tear such as grout discoloration from harsh cleaners; damage caused by leaks or water intrusion originating outside the remodeled area; or purely cosmetic issues that do not affect function or structural integrity.
Do manufacturer warranties transfer to me?▼
Yes. We provide the original manufacturer warranty documents for fixtures, tile, shower doors, vanities, toilets and other materials installed in your project. If a manufacturer-covered item fails, we can help you file the claim or coordinate the replacement.
How do I file a warranty claim?▼
Call us at the number below or email Contact@BathPeak.com, describe the concern, and send photos if possible. We review the issue and, if it is covered, repair or replace the defective item.
Ready to start a project you can trust?
Get a free, written quote and see why Piedmont Triad and Charlotte homeowners choose BathPeak.